Shipping & Delivery

We offer a free delivery service on all orders over £100, with 3 different delivery methods depending on the size and type of item you have purchased.

Small Parcel e.g. items which can go with DPD type service. 3 – 4 working days.
1 Man Parcel Items which are larger but can still be handled with a 1-
man delivery service. 4-5 working days
2 Man White Glove room of choice delivery service. 10 working days

The following areas and postcodes will not be covered with our current delivery service.

Scottish Highlands & Islands PH / IV / PA / KW / HS / ZE / DD / AB
Northern Ireland BT
Southern Ireland
UK Islands: Isle of Scilly, Isle of White, Isle of Man, Channel Islands. TR / PO / IM / GY / JE

All orders under £100 are charged at a flat rate of £4.95.

Failed Deliveries

In the event where the carrier has tried to deliver and the customer has not been available to receive their order, the item(s) will be returned to our suppliers warehouse and a charge will occur for the outbound and return of the parcel plus a £15 admin fee and restocking fee.

For all 2-man delivery services, if the customer is not there to receive the goods at the agreed time the courier will re-book the delivery however a further £45 re-delivery charge will apply for every subsequent attempt. If the delivery completely fails and goods have to be returned to our suppliers warehouse then the charge for the outbound delivery and return plus a £15 admin and restocking fee will be charged to the customer.

Lead Times

Please see individual items for stock levels and current lead times.

For updates on items showing longer lead times, please feel free to contact us for further information.

Refund Policy

In the event where you are not happy with your purchase, we are here to help!

Please ensure you read the below information thoroughly as we will not be held liable for any charges incurred.

We offer a 14 day return policy, from the date your order arrives at the requested delivery address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the products that are returned are not in their original packaging and/or have not been packed properly and damage has occurred, then the customer will bear the cost of the damaged item.

Partial refunds are only granted in the event where there is minor damage to an item and the customer is happy to accept a partial refund instead of a return.

Only regular priced items may be refunded. Sale items cannot be refunded.

If an item is clearly damaged or faulty and not fit for purpose then we will take responsibility for replacing and redelivering the item to the customer. We will also be responsible for uplifting the item if we require it returning to our suppliers warehouse. If we do not require the item returning back, then the customer will be responsible for disposing of the item. Where the customer receives an incorrect item due to an error on the part of Allsop Furniture or one of our suppliers, we will take responsibility for replacing and redelivering the item.

Exchanges

We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected], we will then provide a return address and instructions. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Cancellations

In the event of the customer changing their mind or no longer requires the item(s), we must be informed on the same day of purchase for a full refund without additional charges. If the item(s) has already been dispatched from the warehouse, the cost of the outbound charge and returning the item back to the supplier is borne by the customer as well as a further £15 admin fee and restocking charge.

Refund Procedure

To return your product, you should first email [email protected], we will be in touch within 3 working days to advise on next steps. In order to complete your return, we will require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The customer will be responsible for paying the shipping costs for returning any item(s) as well as a £15 admin fee and restocking charge. If you receive a refund, the cost of return shipping as well as the above fees and charges will be deducted from your refund.

Restocking Fees

If you

Late or Missing Refunds

If you haven’t received a refund, first check your bank account again.

Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]